PAR’s Response
to COVID-19

PAR Tech's Covid-19 Response

PAR Tech’s Response to the Challenge of COVID-19

PAR Tech is monitoring the rapidly evolving coronavirus (COVID-19) pandemic. The safety of our customers and employees is and will always be our top priority. With the virus now established in the United States, we are intensifying our institutional response to protect our stakeholders and the general public. Therefore, we are closely monitoring and following all public health guidelines and protocols issued by the U.S. Centers for Disease Control and Prevention (CDC), World Health Organization, the U.S. Department of Health & Human Services, and healthcare professionals in federal, state and local health departments.
At PAR, our Brand Purpose is “To Deliver the Solutions that Connect People to the Restaurants, Meals and Moments they Love. We believe there has been no better time to put this to the test. PAR is committed to supporting our restaurant community who is on the front lines of the COVID-19 battle. Food is sacred and our customers are working incredibly hard to continue to provide meals safely to our communities. We will continue to aggressively invest in our products and people to support the industry. We thank you and ask you to let us know how we can best support you by emailing us here: marketing@partech.com.

A Letter From Our CEO

Savneet Singh President and CEO

Our brand promise is to deliver the solutions that connect people to the restaurants, meals and moments they love. Today our customers, the global restaurant community, are on the front lines trying to feed a community who is scared, uncertain and looking for comfort. You’re delivering the food and moments our society desperately needs to keep moving forward. We at PAR want to hold true to our promise and be your partner in delivering those meals. There is no better time to hold us to our promise.

As restaurants brace for slowing traffic, we expect off-premise dining, online ordering and delivery to become higher priorities. Restaurants will need to find ways to serve customers in this new environment, while managing labor cost and their own supply chains. We are proactively working with our integration ecosystem partners to enable quick deployment of digital and off-premise ordering solutions and aggressive programs to offset the financial constraints our customers are feeling. As consumers avoid physical restaurants, the drive-thru will likely receive increased attention and we will rise to the occasion.

There is nothing I can say that will make any of this craziness better, but I do know one thing: This too shall pass. Humanity always prospers forward, and it will again today. In the last 100 years our world has lived through terrible wars, nuclear weapons, terrorism, disease and so much more. Every single time, the fearful have faded and the optimists have won. That will certainly be the case this time as well.

With gratitude,

Savneet Singh

Employee Health and Safety

Field Technicians Support & Monitoring

Business Continuity Plan

ParTech recognizes that interruptions to business processes can have a major impact on its employees, clients, and critical business partners as many of them stay home to avoid close contact with others. The company has implemented a number of programs, including a comprehensive Business Continuity Management Program, to reduce the chance of a disruptive event occurring.
Brink POS:
Restaurant Magic BOH:

Employee Health and Safety

Field Technicians Support & Monitoring

Installations

PAR has been in frequent contact with all installation vendors to ensure alignment of policies and procedures as it relates to the safety and well-being of our customers. PAR will continue to monitor and put employee and customer health above all else.

Help Desk Operations

The PAR Help Desk will be working from home starting Monday, March 16, with very limited exceptions.

Supply Chain

Early in the virus’ trajectory, PAR took a proactive step and accelerated inventory purchases and pulled forward previously ordered equipment in the event there was a supply disruption. We continue to push vendors to accelerate their timeline and hope to build a strong safety stock. We believe building inventory is a smart use of capital in the event of potential, longer-term disruption.
Fazoli's Restaurant

case study

Fazoli’s Sees Record Sales in 2020

PDF

PAR EverServ® Kiosk Datasheet