When an issue arises, our top priority is to solve it as quickly and efficiently as possible. Our Help Desk provides technical support and customer service all from a single point of contact.
Our PAR Help Desk is available 24x7x365 with a highly-experienced team of passionate and specialized professionals to quickly troubleshoot system issues to resolution, including remote diagnostic capabilities. The Help Desk is our “lifeline” to our valued customers, and we proficiently employ technician specialists who are experts in their customized field.
With real-time access to our exclusive knowledge management system and real-time collaboration tools, our Help Desk specialists are virtually linked to an extended team of subject matter experts who can assist in customer resolution. Our experts are committed to providing you the highest level of customer satisfaction.
Remote Management Services
Remote Management acts as an additional layer of technical support after the initial deployment is complete; providing remote monitoring, and the management and proactive resolutions of your IT infrastructure.
This service monitors your POS terminals, manager workstations, and other network devices to help maintain and ensure a secure and reliable system with maximum up-time. Remote Management also eliminates the stress of managing windows updates by providing that service for you.
Whether you are the owner/operator of a single unit or a manager responsible for thousands of sites, maintaining your POS system is important for serving your customer. Remote Management is a PAR-hosted, SaaS offering that increases customer service and provides the operator peace of mind.
The Database Management team at PAR is team is ready to become your single point of entry for new menu items, promotions, limited time offers, loyalty rewards, and other configuration requirements to meet your needs.
New offerings are frequently introduced. We can eliminate store input errors by entering your new menu items, limited time offers, and promotions in one place. Tracking menu mix data becomes a time consuming process as you search for all the new entries. Using our team with your cloud-based database will ensure consistency in sales reporting across corporate and franchise locations.
Our customer support team is trained to troubleshoot issues that may arise and with the single entry point, changes can quickly be made to all restaurants. Our service eliminates the need for support to find input errors within a single location. All changes are made within the larger enterprise database and pushed to all stores.