How To Implement a Restaurant POS System
One of the most crucial aspects of a POS system is how it’s implemented.
A strong implementation is absolutely key to success with these systems. Even the best-chosen system can be rendered ineffective if the setup, installation, and training aren’t given their proper attention!
Consult and Include Employees in the Selection of the System
You’ve put real time and thought into selecting the perfect POS system for your restaurant. It has all the features and capabilities you’ve ever dreamed of and you’ve developed an award-worthy implementation strategy. You present it to your staff…and they hate it.
This can quickly become a managerial nightmare, as you spend as much time trying to get your staff to see the benefits of the new system as you do actually implement it.
All of this can be avoided with one simple rule: communicate with your staff. At least take their opinion into account. After all, they’re the ones interacting with the POS system all day, every day, and this means they often have insights into matters that you wouldn’t even consider.
Once you’ve selected a POS system, the first step is installing the new hardware and software. The importance of this step should be fairly obvious, but even in today’s tech-focused, digitized world, many people believe they can simply plug in, log on, and start making transactions.
This could not be farther from the truth. A POS system is an often complex system that takes time and effort to set up properly. An incorrect installation of both hardware and software can lead to an endless list of sometimes unexpected problems, such as connectivity issues, offline operation, which will cut into sales figures and profits if not dealt with quickly.
After going through the process of choosing and purchasing a POS system, it can certainly be tempting to go it alone, but you don’t have to, and realistically speaking, you probably shouldn’t. That is where choosing a POS company with excellent customer support comes in handy.
A POS provider with deployment specialists will help to install, set up and verify solutions, conduct site preparation and surveys, as well as provide assistance with:
- Configuration build up
- On-site installation
- Verification testing
- De-installation of old equipment
- Cable research/cable certifications
- Permit procurement
Set Up Proper Security
As discussed in previous chapters, a robust set of security measures is one of the most important features of a POS system. The world of cybersecurity is extremely complicated and difficult to navigate.
Fortunately, if you’ve chosen a cloud-based POS software, keeping business and customer data secure can be easily done. If you need help setting up proper security within your POS, you can contact customer support services. They can often assist with tasks such as:
- Keeping software up-to-date
- Encrypting your Network
- Testing Security Measures
- Ensuring you’re adhering to terms and agreements
One-stop-shop providers like PAR provide the best POS services and training for your employees, as they know every piece of hardware and software inside and out.
Your employees are interacting with your POS system constantly, from the initial order to the kitchen and final payment, so it goes without saying that a staff that is untrained in the use of a POS system won’t exactly be using it to its fullest potential.
You wouldn’t neglect to train your servers on proper customer service etiquette, nor your cooks on safe food handling and preparation. But oftentimes, POS training tends to get left by the wayside.
To ensure your staff has a deep understanding of your POS system, you should choose a POS system that comes with professional hands-on training by the experts who install and maintain the software every day, and put your mind at ease by knowing you and your staff are getting the training and knowledge that will really make a difference in your daily operations.