A Consistently Great Experience: Five Guys Case Study

Five Guys

How has a Cloud POS system allowed this burger joint to put all of their focus on their food and customers?

Since 1986, Five Guys has been serving burgers and fries with a commitment to quality ingredients and a consistently great customer experience.

Five Guys has always wanted to keep it simple, just like their quality ingredients. The original stores had order pads and customers simply checked off what they wanted and that was the ticket that went to the kitchen. As the company grew, Five Guys realized that technology was a necessity to provide a good customer experience and allow their employees and kitchen to run efficiently.

“Technology should be a compliment to your brand, and it should help you understand your business,”
Steve Teller, Project Manager at Five Guys

“The Cloud environment has allowed us to remove servers from all locations and with the PAR POS sytstem, we are able to integrate in the Cloud, which is much more efficient, much cheaper, and much quicker. We at the corporate office can now manage the entire business from a single point.”

Being able to focus on the food and customers, rather than managing servers was an important factor when choosing PAR.

“Cooking a burger and fries is what we are all about and that has always been the key for Five Guys and PAR allows us to do that. When you focus on the food you provide a good customer experience.”

See what Steve has to say about PAR Brink POS!

About Five Guys

Five Guys
Five Guys is a no-frills burger joint that focuses on serving burgers and fries in a clean, friendly environment. From its meat and cheese, to where its bacon and potatoes come from, to the cooking methods, oil types and temperatures, Five Guys’ focus is always on quality. The commitment to sourcing quality ingredients and delivering a consistently great experience is one of its key differentiators. Five Guys began in 1986 when Jerry and Janie Murrell offered sage advice to their four sons: “Start a business or go to college.” The boys chose business, and the Murrell family soon opened a carry-out burger joint in Arlington, Va. Now, almost 30 years later, there are over 1,500 locations across North America, the United Kingdom and the Middle East. Five Guys continues to receive media attention and has grown a cult-like following around the world.

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