Cousins Subs Case Study

Cousins Subs

How Cousins Subs Saved $250,000 in One Year

Cousins Submarines, or Cousins Subs, is a Menomonee Falls, WI based sandwich shop with nearly 100 locations. Their back-office management system needed an overhaul to improve inventory management and reporting. Cousins Subs is known for using local and regional suppliers, which means that vendor and inventory management can get complicated. As Cousins Subs needs increased, it was determined that their previous software no longer met their needs. The company started to look for a new back-office solution, but decided to integrate the project with their search for a new POS system. Cousins Subs ultimately chose PAR’s Brink POS® and Data Central®.

After selecting Data Central, Cousins Subs was led through an implementation process to set up the system. The process was efficient, resulted in a swiftly executed system, and provided one-on-one training for the Cousins team. The team was impressed by how the implementation engineers approached the solution and the experience they had in restaurant operations. Their industry background brought real-world experience and helped guide Cousins Subs through best practice recommendations.

After selecting Data Central, Cousins Subs was led through an implementation process to set up the system. The process was efficient, resulted in a swiftly executed system, and provided one-on-one training for the Cousins team. The team was impressed by how the implementation engineers approached the solution and the experience they had in restaurant operations. Their industry background brought real-world experience and helped guide Cousins Subs through best practice recommendations.

“It’s one thing to know where you want to go, it’s another thing to know exactly how to get there. The Data Central team helped us build the road map for our new system,”

JJ Grube, VP of Finance at Cousins Subs.

Since implementing Data Central, Cousins Subs reports that their inventory variance has improved by 2%. Approximately 1% of that is driven by new process, and the other 1% is from increased visibility and corrected recipes. They have been able to drill down and isolate that half of the improvement comes from their two biggest items: bread and steak. This insight led them to implement daily counts on these items, and they now have further visibility and inventory control. Cousins has also been thrilled to have automatic reports and alerts delivered, saving them and their managers time and increasing the team’s productivity.

“Last year between labor and cost of sales savings on our brand size of 100 stores, we saved $250,000 to our bottom line,”

Jason Westoff, President at Cousins Subs

One advantage of Data Central is how customizable it is. With limited implementation, Cousins Subs was able to design an experience tailored to their specific process. Specialized daily process guides helped to ensure that store level daily procedures were executed without issue. Grube noted that punch outs had been an ongoing issue, but with Data Central, they have created daily alerts that help managers ensure that stores cannot close out until punch outs are complete.

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Cousins Subs

About Cousins Subs

Wisconsin-based Cousins Subs®, a family-owned, fast casual sub shop established in 1972 by Bill Specht and his cousin, is driven by the mission to Believe in Better – both in the quality of food it serves and in the communities it supports. Cousins Subs and its franchisees operate nearly 100 sub sandwich shops throughout Wisconsin and Illinois providing guests with quality made to order deli-fresh and grilled subs using only the freshest ingredients on its signature bread that’s baked daily.