Traditional Mediterranean Cooking in a Casual Modern Setting: CAVA Case Study
How does a rapidly growing fast casual manage all of their locations remotely and utilize the data from their restaurant POS to create the best customer experience?
The Mediterranean-focused restaurant was founded in 2011 by childhood friends Ted Xenohristos, Ike Grigoropoulos, and Executive Chef Dimitri Moshovitis, who wanted to bring modern, authentic fare to the masses.
With 76 current locations and plans for continued growth, CAVA was looking for a cloud solution that could be easily managed remotely, not only by CAVA, but also by their partners.
One of the things CAVA struggled with in the past was the ease of use of their POS solution– it was very complicated, had a lot of code, and nothing really made sense.
CAVA is very focused on creating the best possible customer experience and utilizing data from their POS system has allowed them to do that.
“That’s where PAR came in. A lot of traditional POS are very closed source minded. What PAR and Brink do very well is allow us to integrate with all our custom-built solutions and teach people very quickly because it’s very intuitive,”
Josh Patchus, Chief Data Scientist, CAVA
Patchus added, “the way we are ordering today is going to drastically change, and PAR is definitely ahead of curve on that. The reliability of the system and recovery speed has made us more profitable and allowed us to get through more people in queue than we have before.”