New Hartford, NY – July 29, 2010 – ParTech, Inc. (PAR) today announced it has appointed Rick Franklin as its new Vice President of Global Client Services reporting to Ed Soladay, President, ParTech, Inc. Franklin will provide leadership to PAR’s client services team. PAR is transforming the hospitality technology sector with its Boundless Hospitality™ vision that is delivered through game-changing software, hardware, and service solutions for the restaurant, hotel, entertainment, spa, and retail industries. ParTech, Inc. is a wholly owned subsidiary of PAR Technology Corporation (NYSE:PTC).
Franklin is responsible for the strategic direction, leadership and client services performance standards for performance levels of PAR’s global client services team. PAR has consolidated all of its services into a cohesive global client services group to provide a complete portfolio of services to support customers’ technology needs before, during, and after their software and/or hardware deployment. The global client services group includes integration services, implementation services, professional services, hardware maintenance services and customer support/help desk.
“Rick has a strong track record of success in leading services teams in the technology industry,” said Soladay. “His extensive industry experience and proven leadership will be valuable assets in maintaining, and continuing to build upon, PAR’s strong reputation for quality service. We are excited that Rick has joined our team and look forward to leveraging his wealth of skills and experience to benefit our customers.”
“I’m very excited about joining the ParTech team. Its extensive product portfolio, industry reputation for quality products and services, strong management team, and list of marquee customers is impressive,” said Franklin. “My team and I will continue to focus on providing the highest level of customer service and satisfaction by delivering the right service products to meet the demands of our growing global customer base. I look forward to contributing to our continued growth and success.”
Prior to joining PAR, Franklin was Vice President, Global Services at Hand Held Products/Honeywell Scanning and Mobility, where he was responsible for the global development and implementation of services marketing and sales, pre-sales, project management, post-sales, custom software development teams, and service and repair (advanced exchange/break fix) operations. Franklin’s leadership in this role helped Hand Held Products increase its global services revenues by 325 percent in five years. Franklin held management positions in pre-sales and Americas services at Hand Held Products prior to being promoted to Vice President, Global Services.
Previously, Franklin was Vice President Field Services and Operations at Cayman Systems, a technology value added reseller. He was also General Manager/Vice President, Sales and Marketing at Sandlake Farms/USA Floral Company. He also served eight years in the United States Navy as a Naval Aircrewman and Electronic Warfare Intelligence Analyst. In that role, he provided direct fleet combat support during operations Desert Shield and Desert Storm, was awarded the Navy Achievement Medal, and was selected to be an Instructor and Curriculum Development Manager of Electronic Warfare Intelligence at Fleet Aviation Specialized Operations Training Group.
About ParTech, Inc.
ParTech, Inc. (PAR), a wholly owned subsidiary of PAR Technology Corporation, has built its more than three decades of success around delivering advanced point-of-sale and enterprise back-office solutions for restaurant operators worldwide. PAR has provided hardware, software and services to the world’s largest restaurant chains and their franchisees for more than 30 years. The Company’s extensive offering is backed by PAR’s global service network and its Boundless Hospitality™ vision for enhancing restaurant operations in a new era of dining out. The Boundless Hospitality vision drives the development of game-changing solutions, and is supported by a partner ecosystem that accelerates innovation more quickly than possible for any single company working independently. The Company has more than 50,000 installations in 110 countries worldwide. In addition to solutions for the restaurant industry, PAR products are improving the customer experience in retail, including the cruise, hotel, casino and entertainment industries. PAR Technology Corporation’s stock is traded on the New York Stock Exchange under the symbol PTC. For more information visit the Company’s Web site at www.partech.com.