Drive-Thru Headset Returns
PAR Technology has now assumed all responsibility for repair of the Drive-Thru product. If you need to request a repair, please call (800) 328-0033 and follow the prompts to speak with a support representative. You can also email PARTACSupport@decisionone.com.
For drive-thru headset returns:
On a sheet of paper, list the following:
Serial Number(s) for Equipment Needing Repair:
Make a copy of the sheet with this information for your records.
Place the other copy of the sheet, along with the equipment needing repair, inside a box.
Send the equipment by UPS or FedEx to:
ParTech, Inc. – Drive-Thru Service Repair
8383 Seneca Turnpike
New Hartford, NY 13413
Be sure to keep a copy of the sheet listing your equipment, serial numbers and tracking number for your shipment, which will serve as your record of the equipment you sent for repair.
This information will be required if you need to call and check on repair status. For shipping labels, please call (800) 328-0033 or email your request to PARTACSupport@decisionone.com