Welcome to your BRAND NEW interactive Quarterly Update!
A lot has happened since the start of 2020, so we hope you find this update from PAR useful as the world continues to change around us.
Todd Vahlsing, Sr. Director Account Management, OTP3
The world, it is a changing. Nobody knows this better than the McDonald’s operators and team members on the front lines, continuing to serve guests despite the trying times we have all experienced over the past few months.
On behalf of PAR and all of our employees, thank you for all you do to help feed the world. People have become dependent on McDonald’s to provide hot, delicious food in a clean restaurant or via the drive-thru when they need it. You are an integral part of our culture, our economy and PAR.
PAR is changing with the times. While our commitment to customers remains unwavering, PAR continues to evolve as a company. We aren’t just the point of sale provider that created the first POS terminal, which our founder built for McDonald’s at the dawn of the Information Age. PAR is now so much more.
In case you didn’t know, last fall, PAR bought 3M’s headset division and rebranded it to PAR Drive Thru. We have exciting plans to enhance the product and bring some exciting innovations to the next generation of Drive Thru equipment. PAR also has just announced an agreement with TechKnow to resell Drive Thru timers, and we are working steadfastly toward expanding our portfolio even more to become the Drive Thru experts for all of our customers.
PAR continues to deliver new POS products as well, including a new terminal we are currently testing globally. As always, we will continue innovating as we seek to deliver to McDonald’s the products that it needs, at a reasonable price and with the great PAR service and support that are the foundation of our company.
Ultimately, all of these steps forward bring us closer to our core purpose, which isto deliver solutions that connect people to restaurants, meals and moments they love.
We know that the effects of the current heath crisis have not been fully felt and the future continues to contain many unknowns. PAR can make this promise to you: We have been with the system for over 40 years. We have seen many changes in both PAR and McDonald’s. PAR will be there for the system when you need us, with the right products at the right times. I know that both PAR and McDonald’s will emerge from the current crisis and be stronger for it.
Again, thank you McDonald’s for all you do. We love serving you and helping you help your customers.
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Ryan Volberg, General Manager
Delivering solutions that connect people to the restaurants, meals, and moments they love.
We take the above mission statement seriously, and that means delivering on our commitments to the McDonald’s owner and operator community. You will see this as we continue to grow and transform as a company. During this changing time for the restaurant industry, we remain laser-focused on providing all the tools you need to leverage technology to serve your guests.
Anyone can write words in a newsletter, words that sound good on paper, but we invite you to put us to the test. We have the right products, available to you at the right time, with the right value. We can and will work with you to deliver the meals and moments your guests enjoy with their families each day.
Part of upholding this promise is understanding that progress does not always go perfectly. We know that we are human and sometimes make mistakes, but if we don’t get it right, we will make it right to ensure we deliver on our commitments so you can focus on delivering exceptional customer experiences no matter what the future holds.
PAR’s portfolio of solutions continues to grow. PAR now offers a comprehensive portfolio of products to help you succeed, including hardware, drive-thru headsets and timers, installation, project management, deployment, field service, and depot repair.
As long as this list already is, we still have plenty of capacity to grow! And we won’t stop growing because we know there are more solutions we can deliver to help YOU grow.
Here at PAR, we recognize that people are by far the most important part of our business. Not PAR people, who are amazing at what they do. Not even your people—who are equally amazing. But the people who are your customers.
PAR wants your technology to be invisible to your customers and team members so they can truly interact with each other and allow you to deliver exceptional food and service in an environment your customers love and keep returning to for more. PAR is passionate about your technology so that you don’t have to be. We love being a part of your business and your guests’ experience, but we understand that we best serve you by ensuring our products work, period.
Thank you for allowing us to be a part of your customers’ lives and your journey to success each day. We look forward to continuing to serve you for many years to come.
Ellie Russitano, VP Customer Service & Success
At PAR, the most important work we do isthe daily interaction and support we provide for ourcustomers. This includesaddressing your needs as they arise, and ideally anticipating them to make sure we take care of you before you even have to ask. Our mission is to make the technology in your stores seamless, enabling you to give your customers the best experience possible.We know that every interaction we have with our customers is an opportunity to show our service mentality: through the good and the bad, we aim to be the best decision you make.
In these moments with our customers, we have the opportunity to truly connect with you, so you feel heard, understood and cared for both as business owners and as people. It is a pillar of our Customer Service Vision to connect with our customers – to take the opportunity to build relationships and provide value in every call, email, or onsite visit. The relationships we build with our customers are sacred and invaluable.
We have a rich history of building relationships with each McDonald’s operator and OTP, but we are never satisfied or settled with where we are. My sincere hope is that when you survey your business, you feel that you made a great decision in choosing PAR for your point of sale solutions and service. If you have any feedback – positive or an opportunity for improvement – please contact me directly. It is my responsibility to ensure that all PAR team members live our Customer Service Vision every day. I would love to connect with you, hear your experience, and bring that back to our team to keep improving how we serve you.
John Adams, Technical Account Manager, OTP3
We know cleaning is a top concern in the restaurant industry these days, and this includes sterilizing Pin Entry Devices (PEDs) so that both guests and team members feel safe when ordering and cashing out.
The past few months have seen an unusually high number of PEDs being sent for repair. Did you know that you may be able to prevent many common malfunctions? For information on your specific payment devices, consult McDonald’s procedures on cleaning PEDs and other technology equipment.
A large percentage of these PEDs are also getting classified as No Trouble Found, so we want to make sure you have the easiest methods possible for avoiding unnecessary repair requests. Here are some tips for saving time when troubleshooting problems with your Pin Entry Devices:
To eliminate No Trouble Found type failures, OTP2s and above should follow the instructions and flow charts in this PED Rescue Document before contacting Atos for a replacement device.
You can register to take VHQ training on the OTP Portal so you can perform diagnostics on your PEDs and get remote PED Rescues from OTP Professionals.
Take advantage of quick support when you become an OTP3 VIP! If you are interested, contact John Adams for more details through email or by calling 315-743-8190.
Your One-Stop Shop for Drive-Thru Innovation
PAR now sells TechKnow drive-thru timers, allowing owners and operators to improve speed of service with a seamlessly integrated drive-thru solution.
Loop™ by TechKnow, the industry’s first wireless timer and vehicle detector, requires less maintenance and is less invasive in your drive-thru than the standard timer. Either way, proactive online monitoring with a user-friendly interface allows you to develop crew and store competitions to make speedy service and customer satisfaction fun for your team.