When is the Right Time To Update Your POS Terminal?

If you have long, slow moving lines with customers complaining about wait time, it’s time for an upgrade.

POS terminals are the engines that drive your business forward every day. Not only do they ring up sales, but they also amass real-time information about your inventory and customers. Your lines are moving quickly, your customers are happier, and sales are higher as your business operates at optimal speed.

As a business owner, you want to keep this momentum going and not wait until your system crashes and burns to update it. Here are three signs it’s time to upgrade your POS hardware:  

Long Lines That Move Slowly

The attention span of a typical person today is mere seconds. Meaning, as a society, we’re more impatient than ever. In this digital world, customers expect an efficient, seamless transaction each time they grab their wallet to make a purchase. No one likes waiting in line, and some may even take their money elsewhere if the line appears too long. Imagine that—your POS hardware could be sending your customers to your competition!

Your point of sale system should make each transaction a fluid process from start to finish, no matter what method of payment is involved.

If you have long, slow moving lines with customers complaining about wait time, it’s time for an upgrade.

You Have Become Best Friends With Your POS Technical Support Representative

If your technical support specialist is on speed dial, it’s a clear indication that you have an issue. Routine service calls to address system issues or overly frequent updates are frustrating, time-consuming, and can contribute to a loss of sales.

Some owners try to extend the life of their POS hardware to save money, but in the end, their strategy backfires. As with all technology, a necessary upgrade is inevitable and delaying it will only cause you to lose sales due to broken terminals.

If your POS hardware requires regular service calls, and is causing downtime, it’s time for an upgrade.

Your Old POS Hardware Doesn’t Fit Anymore

It might be time to break up with your old POS system. Ask yourself these questions:

  • How does my hardware look? Does it have a modern look and feel, or is it giving off a desktop computer vibe? Remember, your customers are watching. If it looks like you don’t care about upgrading old technology, it reflects poorly on your image and atmosphere.
  • Is my system tough enoughDoes your hardware make sense in your environment? Environments like restaurants, where spills happen left and right, and screens take regular beatings, your terminals need to be durable!
  • Has your business changed? You may need a new modular platform, accessories, or peripherals to accommodate today’s trends in this constantly-connected mobile world.
  • Have you run out of room? Sometimes, a terminal literally doesn’t fit anymore because you have run out of space. Instead of a big screen and stand, you need a smaller footprint to compactly sit on a tabletop or hang on a wall, and hide those unsightly cable connections.

If your business has changed and your POS hardware hasn’t, it’s time for an upgrade.  

Whatever the reasons, it’s time to say goodbye to your old POS hardware with an upgrade that will increase both the look and efficiency of your business. You know your business better than anyone. Do you think your POS terminals are helping or hurting your overall profitability? If you have any doubt, upgrade now to ensure your system is providing the greatest return on your investment.

With nearly 40 years of experience in POS hardware, PAR’s EverServ series provides restaurants with a powerful design able to enhance guest experience through ergonomic positions, and maximize performance with the latest Intel technology. PAR’s sophisticated platform is offered in various models and all are fully customizable to suit your business needs. PAR provides POS hardware to more than 75,000 restaurants in 110 countries worldwide. To learn more about our EverServ technology, click below!