For years, POS systems were designed to run inside the four-walls of a single restaurant. These PC-based systems were mostly “bolted on” tools that emulated the enterprise capabilities of legacy client-server environments. They weren’t designed for the complex needs of a multi-unit restaurant operation.
Enter Cloud POS. A Cloud POS is a solution in which the authoritative source of configuration and sales history resides in a hosted database and not inside the restaurant.
Restaurants now have unified tools for above-store and in-store use plus the ability to operate, for an extended period of time, with or without an Internet connection. Cloud POS means all Enterprise data can be viewed in almost real-time.
Gone is the back-office server. There is no need to keep a desktop computer and server on-site, which could be subject to all kinds of physical risk, including damage and removal. Remote mobile access also removes the hassles and risks of third-parties accessing restaurants for installation, upgrades and support.
In its place is a remote repository for data and a flexible subscription cost model. The single Point of Failure for POS has been eliminated. Above-store integrations means the data is served, stored and distributed across multiple locations, instantly.
Cloud POS architecture provides the ability to move a variety of types of data, to move data bi-directionally and move data in near real time.
While we find that some multi-unit organizations are still in tire-kicker mode, the early adopters are already enjoying the business benefits of agility and innovation:
- Steady Cadence of New Features
- New Versions provide access to New Features as the Market Changes
- Software Updates are Deployed Automatically
- Payment Technologies
- Analytics (Big Data)
- Streamlined User Interfaces
- Specialized Workflows
- API IntegrationsCloud POS supports business goals such as innovation, access to expertise in a large ecosystem and enterprise integration. Cloud POS helps multi-unit enterprises maintain consistency, aligning priorities, plans, and practices across a dispersed field organization. The Software as a Service (SaaS) business model enables operators to support common operational practices and deliver a uniform customer experience.
The IT benefits of Cloud POS include data in one location, hourly off-site backups, enterprise reporting from native data, easy access to standard API’s, disaster recovery and compliance integrity for PCI-DSS, PA-DSS, SOC 1 & 2.
SaaS is a journey, not a destination. Look for market longevity and a provider who embraces open standards. Make sure you engage a Cloud POS provider who can who can not only help you scale but also provide the training and in-field support to make your program a success.