Scenario A It’s 8am, and you opt to evade the usual morning coffee rush by placing a mobile order. You enter the coffee shop only to find your latte lukewarm, sitting on the counter for 10 minutes already. Scenario B After placing your mobile order, you arrive at the coffee shop, join a crowd of
Even with more technologies to expedite orders, quick service restaurant employees are getting frustrated. In 2018, QSRs experienced a 150% turnover rate, which MIT’s Technology Review reports as being the worst since record keeping began over two decades ago. This seemingly impossible statistic means that even the people hired to replace those who left their
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