Tag: quick service restaurants

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technology-computer-lines-board

The novel coronavirus (COVID-19) has already paralyzed our daily lives. As people are re-adjusting their lifestyle from buying daily essentials in-store to shopping online, businesses are also re-calibrating their processes to this changing consumer behavior. In the QSR industry, as more people choose to stay home, increase social distancing, carryout and request delivery, it means

high-angle-photo-of-robot

Despite their novelty to the restaurant industry, robots have been around a long time. According to Eric Roberts, the former director of undergraduate studies for the Computer Science Department at Stanford, the ancient Egyptians used water-powered human-shaped carvings to automatically strike bells marking the start of every hour. In 1961, American inventor George Devol was

man preparing food

Back in 2011, a food technology company called Faasos began a new endeavor. To compete in the small format restaurant and delivery space, Faasos opened 75 QSRs by 2013, only to realize that small capital expenditures and low breakeven points were still not enough to scale its operations and serve its customers effectively. After getting

cars at a drive-thru

Drive-thrus are changing with society, with QSRs increasingly focusing on technology to improve their efficiency in a world of complex menu items and changing customer expectations. As shown in Figure 1 below, more QSRs are taking over 200 seconds to complete a drive-thru order, with wait times representing a huge hurdle for QSRs as they

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