For many of us dealing with the coronavirus pandemic, our local drive-thrus have been a convenient way of getting the food we love from restaurants we want to support. But for quick service and fast-casual chains across the country and around the world, the drive-thru has been a saving grace pulling them back from the edge
So far, 2020 has certainly been a year. How you define it from there really depends on if you’re a glass half-empty or half-full kind of person. For the restaurant industry, one word comes to mind: resilient. Not to describe the year, but all the courageous hard work of essential team members and restaurant operators
Even before the pandemic shifted consumer habits to favor contactless ordering, brands were already rethinking their drive-thrus. Drive-thru wait times had been increasing since the last decade, while restaurants were seeing an uptick in digital orders from consumers who just wanted to stay home and order from their couch. During the pandemic, drive-thrus took on
For decades, the drive-thru lane has been the gold standard for speed in foodservice. In a matter of minutes, your local fast-food burger joint can take your order, prepare it, and have a piping hot bag of food in your hands. With the coronavirus only just starting to loosen its grip on the United States,
With 88% of the United States now mandating that restaurants switch to delivery or takeout only, more restaurants are expanding their on-premise mobile ordering options to meet the COVID-19 mandates of each state. On-premise mobile ordering is a contactless way to enable ordering and payment right from your customers’ smartphones whether they sit in their cars or
Despite their novelty to the restaurant industry, robots have been around a long time. According to Eric Roberts, the former director of undergraduate studies for the Computer Science Department at Stanford, the ancient Egyptians used water-powered human-shaped carvings to automatically strike bells marking the start of every hour. In 1961, American inventor George Devol was