These are fast-changing times in the restaurant industry. For the first half of this year, drive-thrus were one of the few ways for consumers to order food from their favorite QSRs. Consequently, more restaurant operators are focusing on collecting drive-thru data to improve speed of service and other metrics. Below, you’ll find two key ways
Drive-thrus are changing with society, with QSRs increasingly focusing on technology to improve their efficiency in a world of complex menu items and changing customer expectations. As shown in Figure 1 below, more QSRs are taking over 200 seconds to complete a drive-thru order, with wait times representing a huge hurdle for QSRs as they
One of your repeat drive-thru customers just ordered 20 chicken nuggets and as they’re slowly pulling up to the pay window, a Silverado with monster wheels and flashy LEDs speeds ahead of them from the next order lane. Another health-conscious customer just got so sick of saying “no” to the double bacon cheeseburger they hear