Before COVID-19 upended every industry around the globe, the restaurant sector was already facing labor shortages. Now, in the throes of a global pandemic, the low-wage work — combined with the threat of exposure to the virus — makes it even more difficult to find quality workers. Despite a high unemployment rate, restaurants everywhere are struggling to
Contrary to public opinion, artificial intelligence (AI) can help your employees do their jobs better. Rather than viewing AI-based automation as a replacement for their workforce, brands like Starbucks are rethinking the division of labor to allow employees to focus more on the customer experience. Here are 3 tips to keep in mind as you
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