PAR has focused on food safety with its SureCheck product line over the last 6 years with many key customers with high focus on Food Safety.
Over the last two years, PAR has added Internet of Things (IoT) Commercial Refrigeration monitoring and has recently rolled out the latest technology with multiple IoT sensor types.
PAR has an internal request to monitor the New Hartford, NY headquarters Server room and an IT closet. The install and setup is very easy and took less than 10 minutes. The graph below are actual temperatures collected by the IoT sensor that collects humidity and temperature data.
The goal of the system is to provide a notification in the event of high temperatures, which can damage high cost servers and networking equipment. When the room temperature is over safe limits, an alert is sent via text messaging or by E-mail to maintenance staff to react in real-time to an issue. If the issue is not resolved in a set time, the problem can be escalated to Maintenance Management and to the IT group. The end result is overall savings in equipment repair or replacement and minimizing any compute down-time.
The system can be setup in two ways:
- Automatically Acknowledge Mode: Allows the problem to be fixed, and when the IoT system recognizes that the room or closet is now at acceptable temperatures, the Alert will automatically be acknowledged and reset by the system. The maintenance staff requires no further action.
- Manual Mode: An alert must be acknowledged and then reset manually on the web portal when acknowledged and when resolved, eliminating subsequent alerts from the initial issue.
It is always recommended that the maintenance staff log into the PAR IoT Web Portal where the root-cause of the issue can be documented for future reference and potentially finding trends independent of which mode is used. Each sensor notification setup (setting when you want the sensor to alert) can be set to the desired mode.
Below is an email alert:
What was learned in this install?
- We found the IT closet was at a marginal temperature. Short term actions were taken to lower the temperature and the maintenance group is now improving the air flow in the IT closet venting the room and plenum area.
- As with many of PAR SureCheck IoT monitoring customers, problems are found on day one that may have been unknown for weeks or months.
- We have also learned, as with many of our customer installs, to analyze the IoT sensor data prior to any alert setup parameters. Typically we recommend one week of data. With proper data analysis and proper system parameter setup, false alerts will be at a very minimum; allowing action to be taken only when required.
- An Ethernet Gateway was used for this install. PAR offers both a cellular based Gateway where no IT support is required for the install and an Ethernet Gateway, which connects to existing networking for a connection to the internet to communicate securely to the PAR IoT Web Portal Server. For many of PAR’s customers, cellular is the easy gateway solution with no IT intervention required. In this case, Ethernet was used where time must be scheduled for IT to ensure network security and proper white listing of firewalls.
PAR has recently released PAR IoT, the next generation of IoT Monitoring and alerting, making it easier than ever to find issues and manage the resolution. PAR is using its own technology for monitoring IT assets to find issues before they occur. The PAR IoT provides for many new sensors, various applications, such as a simple button press detection, door open/close monitor, IR Motion detection, and multiple temperature sensors. The future holds for many new sensor types meeting the needs of our valued customers.