Finding A Tablet Point-of-Sale That Works Like You Do

Tablet point-of-sale systems are one such form of smart technology being adopted by the restaurant industry to buck the trend.

The restaurant industry is currently consumed with trying to solve the problem of increasing labor costs and shrinking head counts. While some restaurants have turned to raising menu prices to counter ever-shrinking margins, others are taking this opportunity to explore what smart technology can do to improve efficiency, streamline service, and enhance the guest experience.

Tablet point-of-sale systems are one such form of smart technology being adopted by the restaurant industry to buck the trend.

Adoption of tablets is not-so-straightforward, however, and could be a reason for restaurateurs’ hesitance to the technology. Complexity of the solution comes through more inputs, outputs, connections, and in turn, customization options. These systems are connected to hardware, cloud-based software, and require regular service and support – there’s a lot to consider before pulling the trigger. But of course, once in place, benefits show up immediately for many businesses. Tablet POS systems are great at managing transactions with the guest and processing payments tableside or line busting when needed.

But that efficiency also comes with its challenges, too. Any new technology always presents us with a journey through research to figure out what’s what. Rather than focus solely on finding a reliable vendor to help you make that decision (they will!), in the case of tablet POS, it can be beneficial to come to the table with some answers to your own questions. Self-assessment is the key to finding a fast and right-fit solution for a new tablet POS system. Below, I’ll expand on how you can approach this self-assessment.

5 Questions to Ask Yourself

Many legacy POS’ systems of the past catered to a wide range of users and restaurants. Now, with the power of the cloud and the flexibility of smart mobile devices, specific POS technology solutions exist for all different types of businesses. That’s part of what makes this search for the right tablet POS so hard.

No matter how difficult the decision-making process may seem, it’s important to remember the benefits that come with finding the right tablet POS for your business, like:

  • Replacing outdated and inefficient systems
  • Error reduction
  • Time savings via line busting or tableside transactions
  • Real-time insights into what’s happening in the FOH (front of house) and BOH (back of house)
  • Providing customers with technology that enhances the dining experience
  • Unlocking new profit-making and cost-saving opportunities
  • Business expansion

By taking time to look first at your business and identify what you need from this technology, only then will you be able to find the right solution, and fast. Think of this as a “primer” or discovery of needs you can present to your POS vendor. Consider the following:

  1. What sort of operational problems do you need the tablet POS to solve?
  • Are you experiencing human error and product loss?
  • Are you seeing operational inefficiencies, such as late notice on unavailable items, lack of knowledge on menu items, etc?
  • How is your inventory management?
  • Employee management
  • Customer data collection
  • Payment collection
  1. What type of hardware add-ons do you need?
  • Cash drawer
  • Credit card reader
  • Signature pad
  • Customer display
  • Kitchen display
  • Table stands
  • Barcode scanner
  • Printer — for labels, receipts, or the kitchen
  1. What level of security do you need?
  • EMV-ready
  • Specific payment processor integration
  1. What sort of data do you want to collect?
  • Real-time inventory status
  • Item popularity
  • Best customers and their habits
  • Customer loyalty program usage
  • Employee performance
  • Labor scheduling and costs
  1. Will you need third-party support?

For this one, it’s simply a matter of determining whether the tablet POS system you choose is one you can implement and manage on your own. If not, then you’ll want to consider the quality and amount of setup assistance plus support providers will offer. One benefit of choosing a great partner is they will keep you posted on new tech and features as they enter the market. And they offer the ability to keep your system top-notch as it grows with the scale of your business.

Finding the Perfect Tablet POS

Ultimately, the goal in bringing any new technology in house is not as much about being modern, as it is about improving how well your operation runs. So, while a vendor may be able to tell you that this tablet POS does A, B, and C and this one does X, Y, and Z, it’s truly up to you to figure out what your operation needs first. Then set out on your quest and find the right fit.

tablet solutions featured

Epson solutions are already at work in millions of point-of-sale systems worldwide. We work as a partner with PAR for powerful POS solutions and tablet POS systems that work hard for your business. Epson has delivered innovative, cost-effective solutions, with more than 30 years of ensuring hospitality partners’ success.