Scenario A It’s 8am, and you opt to evade the usual morning coffee rush by placing a mobile order. You enter the coffee shop only to find your latte lukewarm, sitting on the counter for 10 minutes already. Scenario B After placing your mobile order, you arrive at the coffee shop, join a crowd of
Managing a restaurant can be challenging enough. Perfecting the ideal dining experience, understand consumer buying behaviors, creating the perfect menu, instilling the correct staff, and focusing on what drives profit and revenue are all areas most restaurant owners want and need to focus on. Worrying about their point of sale systems, or cloud POS software
No matter how good your product is, if you have poor customer service that will always leave a lasting impression on your customers. Think about it… you order your favorite product from your favorite website and one day it comes in damaged. You call or email customer service to get this fixed and they don’t
Onboarding and Deployment are integral steps in the Customer Journey. What happens after the sale and before full-scale operations are integral processes that can influence all aspects of customer satisfaction. As a global POS provider, our take is that onboarding never completely ends. Communication between all parties is continuous; from new customers to third-party vendors
Instead of combating the complaint, you become an advocate to resolve the situation quickly. The highlight of the Customer Service Workshops I deliver to small businesses across North America are the war stories about handling complaints. Screaming, swearing, panicking, accusing, and abusing – these stories have everything. How do you cut through all those negative emotions
With any technology implementation, there will usually be a need for support from your provider, in order to help your organization maintain system functionality, maximize uptime and obtain the most benefit from the various features of the solution. When you do need support, it is typically, for 1 of 3 primary areas – hardware failures,