Category: Service

Restaurant POS Software Onboarding

Onboarding and Deployment are integral steps in the Customer Journey. What happens after the sale and before full-scale operations are integral processes that can influence all aspects of customer satisfaction. As a global POS provider, our take is that onboarding never completely ends. Communication between all parties is continuous; from new customers to third-party vendors

vantiv blog

Instead of combating the complaint, you become an advocate to resolve the situation quickly. The highlight of the Customer Service Workshops I deliver to small businesses across North America are the war stories about handling complaints. Screaming, swearing, panicking, accusing, and abusing – these stories have everything. How do you cut through all those negative emotions