Instead of combating the complaint, you become an advocate to resolve the situation quickly. The highlight of the Customer Service Workshops I deliver to small businesses across North America are the war stories about handling complaints. Screaming, swearing, panicking, accusing, and abusing – these stories have everything. How do you cut through all those negative emotions
With any technology implementation, there will usually be a need for support from your provider, in order to help your organization maintain system functionality, maximize uptime and obtain the most benefit from the various features of the solution. When you do need support, it is typically, for 1 of 3 primary areas – hardware failures,