Not all deployments are created equal. Deployment of a new POS solution, POS hardware, or POS software can significantly impact your brand.
It is imperative that your POS solutions vendor works closely with your teams to understand your business culture, and the goals associated with your deployment.
1.Understanding of Why
Successful deployments begin with a message from the corporate entity on rationale, or the reason “why”. The corporate team should explain to employees and franchisees the motivation behind the change, including a clear explanation of the goal. There should be a specific call-out to franchisees, articulating the business benefit they will receive: Perhaps an increase in order accuracy, better reporting and analytics to manage their business, streamlined operations to improve the customer experience, new mobile technology to better engage with their customers, increased security measure to manage the risk of a breach. A POS software deployment is not only a remedy to fix a technology or operational problem, it can also create enhanced capabilities and conditions for increased revenue and profitability.
2. Carefully Constructed Choices for Franchisees
When a project is mandated, not all franchisees will embrace the solution. Some franchisees need to fully understand what their choices are, and what is required. Most frequently, the options come in the form of support choices. Some operators prefer the peace of mind that is afforded by on-site service. It is important for franchisees to be allowed to make choices about what services best fit their budget and operations, whether it be Advanced Exchange, Depot, or Field Service options. Be sure your POS vendor showcases their portfolio of service offerings and choose what makes the most sense for your operation.
3. Communication and Enforcement of Franchisee Responsibilities
All deployments include some level of engagement and responsibility on the part of the franchisee. The franchisee is as much the customer as the software buyer, and our goal is to delight them with the new experience. The franchisee in response must engage to ensure success. What is most important is that the Corporate Customer works with a representative of the franchisee base to develop a plan to communicate and enforce the responsibilities of the client. What will the franchisees be required to contribute in terms of information and site readiness and in what time frame?
4. A Successful Communication Plan
Deploying a new POS system can be an overwhelming process, where communication between multiple parties is vital. The communication plan to franchisees for a POS deployment can be as simple as a schedule and how to make a purchase – or it can be a complex arrangement of multiple vendors and choice points. Be sure to work with your POS vendor to avoid any risks of a successful technology deployment. Creating a plan that is understood and supported by all parties, will help ensure that the process is seamless.
Follow these tips next time you deploy new technology!
Check out our Restaurant Point of Sale Guide to learn more about POS deployment.