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Support for PAR Restaurant and Retail Customers

If you are already a PAR customer, we appreciate your partnership! Please call us for any additional support you require:

Help Desk:

800-382-6200 (24x7x365)

PAR Parts:

800-727-7278 (Monday – Friday 8 a.m. to 5 p.m. EST)

Software Administration:

Software Administration informs PAR customers of available software upgrades and can coordinate the distribution of updates for your PAR systems, including media as well as manuals and upgrade notices. Contact Software Administration at 800-533-2045.

Software Updates:

To request one of the Current Updates available, call Software Administration or Contact your PAR Sales Representative.

Driver Downloads:

PAR Development Partners and IT Personnel can review Driver Downloads online.

Support for PAR Hotel and Spa Customers

Support – Worldwide Connection

The PAR Springer-Miller Systems Worldwide Customer Support division provides global help desk support available 24 hours a day, 7 days per week, 365 days a year.

Contacting Support


Hotel support requests may be sent via email to support@springermiller.com,  Spa support inquiries use spasoft_support@springermiller.com. These mailbox is monitored globally by support staff. Or utilize the customer portal for direct access.


Telephone support for all PAR Springer-Miller products including SMS|Host, SMS|Touch, SpaSoft and all modules is available with the following numbers:

Las Vegas, US (Primary Number) +1 702-560-6900
Toronto, Canada +1 905-963-0101
London, UK +44 (0) 20 3318-0641
Hong Kong +852 5808-0329
Kuala Lumpur +60 3 2788-4829
Beijing, China +86 (0) 10 8418-1805
Cape Town, South Africa +27 21 3002-899